Claims Support Center

Since we have a two different types of plans through a few separate names, this page is a directory to lead you to claims guidance based on the policy you are insured with.

Use the links below to direct you towards assistance with filing claims for a:
  1. Trip Protection policy with Safe Travels Journey & Voyager | HTH Worldwide TripProtector
  2. Travel Medical-only policy with Safe Travels Outbound  GeoBlue Voyager & Trekker | HTH Worldwide TravelGap

Trip Protection Claims - Safe Travels Journey & Voyager plans

Generally you (the insured or someone acting for the insured) has "twenty (20) days after a covered Loss first begins" to submit the claim. Make sure to complete the appropriate claim forms (linked below) and gather supporting documentation to help you to more effectively support your claim. Click here and complete the two-field form on the initial page to proceed OR use the Submittal instructions below.

Supporting Documentation:

    • Medical care: letters and records from the attending physician or facility in the foreign country; receipts for medical care and prescription medications
    • Cancellation & Interruption: letters and records from the attending physician or facility in the USA; reports from the carrier (airline, cruise, tour operator, etc)
    • Delays: reports from the carrier (airline, cruise, tour operator, etc)
    • Baggage & Personal Effects: police reports; reports from airline, airports, trainline, train station, cruise, hotel, etc; receipts for replacement purchases

Claim Forms Links

Submitting the claim form and supporting documentation

    • Send all relevant claims forms and supporting documentation via email to NWTravClaims@cbpinsure.com and make sure to CC us at support@goWanderwell.com
    • Include a line in the email that states, "I authorize our agents at Wanderwell to be involved in and advocate for us throughout our claims process. Please include support@goWanderwell.com in all responses to my claim. Please share an update with all of us so we know what further documentation or correspondence may be needed for you to process our claim and remit settlement."

Helpful Tips

    • Some forms have a section that you can complete to expedite the claims process by marking "Yes" and enter your email address in the appropriate field.
    • Make sure to include your Certificate # for your Safe Travels Journey or Safe Travels Voyager policy. You can find your certificate # on your confirmation email from enrollments@trawickinternational.com.
    • Once you have confirmation that your claim is being reviewed, you will have access to the Claims Portal.
    • For Claim Status please contact 727-725-7522 or check in the Claims Center. Make sure to have your Certificate # and Claim # for reference.

Trip Protection Claims - HTH TripProtector plans

Generally you (the insured or someone acting for the insured) has "twenty (20) days after a covered Loss first begins" to submit the claim. Make sure to complete the appropriate claim forms (linked below) and gather supporting documentation to help you to more effectively support your claim. 

Supporting Documentation:

    • Medical care: letters and records from the attending physician or facility in the foreign country; receipts for medical care and prescription medications
    • Cancellation & Interruption: letters and records from the attending physician or facility in the USA; reports from the carrier (airline, cruise, tour operator, etc)
    • Delays: reports from the carrier (airline, cruise, tour operator, etc)
    • Baggage & Personal Effects: police reports; reports from airline, airports, trainline, train station, cruise, hotel, etc; receipts for replacement purchases

 

Claim Forms Links

Submitting the claim form and supporting documentation

    • Send all relevant claims forms and supporting documentation via email to nwtravclaims@cbpinsure.com and make sure to CC us at support@goWanderwell.com
    • Include a note in the email that states, "I authorize our agents at Wanderwell to be involved in and advocate for us throughout our claims process. Please include support@goWanderwell.com in all responses to my claim. Please share an update with all of us so we know what further documentation or correspondence may be needed for you to process our claim and remit settlement."

 

Helpful Tips

    • Some forms have a section that you can complete to expedite the claims process by marking "Yes" and enter your email address in the appropriate field.
    • Make sure to include your Certificate # for your HTH Worldwide TripProtector policy. You can find your certificate # on your confirmation email or when you login at HTH Worldwide Member Services.

Travel Medical-only Claims - GeoBlue Voyager & Trekker plans

Generally you (the insured or someone acting for the insured) has "twenty (20) days after a covered Loss first begins" to submit the claim. Make sure to complete the appropriate claim forms (linked below) and gather supporting documentation to help you to more effectively support your claim.
Supporting Documentation:
    • Medical care: letters and records from the attending physician or facility in the foreign country; receipts for medical care and prescription medications
    • Interruption**: letters and records from the attending physician or facility in the USA; reports from the carrier (airline, cruise, tour operator, etc)
    • Baggage & Personal Effects**: police reports; reports from airline, airports, trainline, train station, cruise, hotel, etc; receipts for replacement purchases

 

Submitting the claim form and supporting documentation

    • You can find more help and instructions on submitting claims forms and supporting documentation online by logging in at GeoBlue Member Services with your certificate ID#.
    • Send all relevant claims forms and supporting documentation via email to claims@geo-blue.com and make sure to CC us at support@goWanderwell.com
    • Include a note in the email that states, "I authorize our agents at Wanderwell to be involved in and advocate for us throughout our claims process. Please include support@goWanderwell.com in all responses to my claim. Please share an update with all of us so we know what further documentation or correspondence may be needed for you to process our claim and remit settlement."


Helpful Tips

    • Some forms have a section that you can complete to expedite the claims process by marking "Yes" and enter your email address in the appropriate field.
    • Make sure to include your Certificate # for your GeoBlue policy. You can find your certificate # on your confirmation email or when you login at GeoBlue Member Services.


Travel Medical-only Claims - HTH TravelGap

Generally you (the insured or someone acting for the insured) has "twenty (20) days after a covered Loss first begins" to submit the claim. Make sure to complete the appropriate claim forms (linked below) and gather supporting documentation to help you to more effectively support your claim.
Supporting Documentation:
  • Medical care claims: letters and records from the attending physician or facility in the foreign country; receipts for medical care and prescription medications
  • Interruption claims: letters and records from the attending physician or facility in the USA; reports from the carrier (airline, cruise, tour operator, etc)
  • Baggage & Personal Effects: police reports; reports from airline, airports, trainline, train station, cruise, hotel, etc; receipts for replacement purchases
Submitting the claim form and supporting documentation
  • You can submit claims forms and supporting documentation online by logging in at HTH Worldwide Member Services with your certificate ID#.
  • Send all relevant claims forms and supporting documentation via email to Team1@cbpinsure.com and make sure to CC us at support@goWanderwell.com
  • Include a note in the email that states, "I authorize our agents at Wanderwell to be involved in and advocate for us throughout our claims process. Please include support@goWanderwell.com in all responses to my claim. Please share an update with all of us so we know what further documentation or correspondence may be needed for you to process our claim and remit settlement."
Helpful Tips
  • Some forms have a section that you can complete to expedite the claims process by marking "Yes" and enter your email address in the appropriate field.
  • Make sure to include your Certificate # for your GeoBlue policy. You can find your certificate # on your confirmation email or when you login to HTH Worldwide Member Services

Travel Medical-only Claims - Safe Travels Outbound

Generally you (the insured or someone acting for the insured) has "twenty (20) days after a covered Loss first begins" to submit the claim. Make sure to complete the appropriate claim forms (linked below) and gather supporting documentation to help you to more effectively support your claim. Click here and complete the two-field form on the initial page to proceed OR use the Submittal instructions below.

Supporting Documentation:

    • Medical care: letters and records from the attending physician or facility in the foreign country; receipts for medical care and prescription medications
    • Cancellation & Interruption: letters and records from the attending physician or facility in the USA; reports from the carrier (airline, cruise, tour operator, etc)
    • Delays: reports from the carrier (airline, cruise, tour operator, etc)
    • Baggage & Personal Effects: police reports; reports from airline, airports, trainline, train station, cruise, hotel, etc; receipts for replacement purchases

Claim Forms Links

    Submitting the claim form and supporting documentation

      • Send all relevant claims forms and supporting documentation via email to NWTravClaims@cbpinsure.com and make sure to CC us at support@goWanderwell.com
      • Include a line in the email that states, "I authorize our agents at Wanderwell to be involved in and advocate for us throughout our claims process. Please include support@goWanderwell.com in all responses to my claim. Please share an update with all of us so we know what further documentation or correspondence may be needed for you to process our claim and remit settlement."

    Helpful Tips

      • Some forms have a section that you can complete to expedite the claims process by marking "Yes" and enter your email address in the appropriate field.
      • Make sure to include your Certificate # for your Safe Travels Journey or Safe Travels Voyager policy. You can find your certificate # on your confirmation email from enrollments@trawickinternational.com.
      • Once you have confirmation that your claim is being reviewed, you will have access to the Claims Portal.
      • For Claim Status please contact 727-725-7522 or check in the Claims Center. Make sure to have your Certificate # and Claim # for reference.